Contacts

Shiona Rolfe 31d

Managing Director, CrossCountry Trains (from March 2025). Required co-signatory (with Kate Willis) for contracts £100K–£1M under DFA.

Live

Learnmore contract: awaiting dual signature — training started 07/05, urgent

Waiting on

Counter-sign Learnmore contract (£332,650) — Kate Willis co-signing also required

History (1)

2026-05-06: Portfolio Board — opposes offering new savings commitments; wants contingency flagged by stage

Mandy Moore 8d

Head of IT, XC. Data Warehouse programme and demobilisation planning (6 workstreams, Oct 2027 deadline).

Live

Oakland Data Warehouse support contract: spec to Oakland — not confirmed sent (committed 11/05)
Xurrent workflow catch-up: arrange — was due w/c 1 June
IT infrastructure resilience review with Thomas: confirm if scheduled

Thomas Raynor 8d

Head of Strategy, XC. Steve's line manager. Weekly 1-2-1s Thursdays 15:00.

Live

DFTO weekly stakeholder check-in: Thomas proposed — establish cadence
Dan replacement advert: paused pending restructure completion (finals 8 June, implementation 15 June)
DfT ARTS fuel escalator briefing: arrange with Thomas and Mark once variation document received
Paper contract disposal: raise at next 1-2-1
Demobilisation change management gap: raise at next 1-2-1

Waiting on

Take ownership of Remcom policy at DFA handover
Schedule multi-storey project call

History (4)

2026-05-29: 1-2-1 — authority to proceed multi-storey refurbishment; Remcom policy taken; weekly DFTO check-in proposed; restructure timeline confirmed
2026-05-08: Demobilisation — Oct 2027 deadline confirmed; PM FTC recruitment discussed; no change manager across 6 workstreams
2026-04-29: Bournemouth Better Gym — space split principle agreed with Asda
2026-04-08: Co-owner of ABP cascade action

Daniel Singh 23d

Procurement Analyst, XC. Direct report. Weekly 1-2-1s Thursdays 13:00.

Live

Activity list: confirm which items transfer to buyers (supplier setups) and which to eliminate (safety shoe report)
Replacement advert: paused pending restructure completion

Haider 11d

Procurement team member, XC. Direct report. Weekly 1-2-1s Thursdays 09:30.

Live

Tracsis DFT approval: deadline 28 May — check outcome (system decommission)
Rapid7: Haider to meet Stuart, confirm CCS framework procurement plan
AssessTech: two weeks without supplier response as at 26 May — check status
PMO System Tender: awaiting IT mini-tender inbox and Simon's scoring framework
JourneyCall: SharePoint approval pending — get signed copy from Katie; publish contract support notice once approved
MHR Payroll: Zoe to confirm service scope before Haider proceeds
Oakland Data Warehouse: awaiting Softcat response on CCS framework listing
BT award notice: missed due to bank holiday compression — audit trail review required

History (1)

2026-05-26: Patch My PC sent for signature; Nomad maintenance extension with legal; Tracsis DFT approval urgent; BT award notice issue identified

Hardeep 16d

Procurement team member, XC. Direct report. Weekly 1-2-1s Thursdays 10:00.

Live

Bunzl PA23 tender: UCR threshold exceeded — implementation deadline 29 May
Bidfood price variation: approval status — deadline 28 May
Tiffin fuel price review: resolution pending
Atlas trays: quotes comparison and Bunzl onboarding decision
Derby training lunches: SharePoint setup — check if done (due 21–22 May)

History (3)

2026-05-21: Bunzl — UCR threshold exceeded, PA23 tender required; SQR System Services contract sent to Fruit Case, awaiting countersigned copy
2026-05-20: SQR Inspection Services and SQR System Services standstill letters issued
2026-05-01: Tracsis contract extension signed (team: Hardeep, Jake, Emily)

Paul 18d

Procurement team member, XC. Direct report. Weekly 1-2-1s Thursdays 11:30. Supports Bournemouth reactive maintenance financial controls.

Live

FM tender: confirm issued to market
Ascot Drive relocation: Corys £15k vs new ULS units to Wyvern House — decision live
Door Entry System: GDPR blocker — check if resolved

History (2)

2026-05-19: Ascot Drive site visit — asbestos blocking all works; air con recirculating only; relocation options identified
2026-03-31: Reactive maintenance approval process agreed — Paul and Pareto pre-approve bills before Andy signs

Emily 16d

Procurement team member, XC. Direct report. FM tender lead. Evaluator training 8 June, bids due 17 June.

Live

FM tender: monitor Bellrock engagement (raised no questions — concern); Pareto PO extension needed before August expiry
Customer Insight: Sam's sign-off on clarification responses — check outcome
Hitachi letter: confirm whether Sam Raymond's Oct 2024 letter was ever sent
Recruitment: shortlist expected 10 June

History (3)

2026-05-21: Consultation — anxious about move to Finance; reps meeting 22 May; workload manageable
2026-05-14: Raised concern Hitachi letter never sent by David Hughes
2026-05-01: Tracsis contract extension signed (team: Hardeep, Jake, Emily)

Kate Willis 8d

Finance Director, CrossCountry Trains. Co-signatory (with Shiona) for contracts £100K–£1M. Likely to become Steve's line manager.

Live

Reporting line: monitor transition from Thomas to Kate
Capita proposal (~£2.6m savings): Kate reluctant — revisit post-interviews (w/c 1 June)
Procurement process health: develop response to Portfolio Board challenge

Waiting on

Counter-sign Learnmore contract (with Shiona Rolfe)

History (3)

2026-05-29: Reluctant on Capita proposal; more bandwidth expected post-interviews
2026-05-06: Portfolio Board — challenged procurement delays; raised process health concept
2026-03-13: Intro meeting — relationship forming

Sam Horsley 18d

Training Centre Manager, XC. Wyvern House, Derby DE1 2RU. Mobile: 07974 411566.

Live

Wyvern House FM defects: check actioned via Andy Porter (shower fan, heater, HDMI cables, server cupboard)

Matthew Foster 43d

Contractor supporting the commercial team, XC.

Chris Light 31d

XC fleet/commercial. Presented Voyager Outstations savings data at Portfolio Board.

Live

Voyager Outstations savings: validate — figures were inconsistent across presentations

Nick (XC — Operational Resilience) 31d

XC. Leads Operational Resilience workstream. Surname unknown.

Craig Nicholson 32d

Commercial, Arriva UK Trains. **Dormant — handle with caution.** Working on Arriva open access agreement competing directly with CrossCountry.

Claire Parmenter 34d

Legal / Commercial Counsel, XC.

Live

ARTS variation: UCR 10% threshold calculation — check completed and filed
FM tender: legal challenge contingency — cancel and restart under PA23 (Claire's advice)

History (2)

2026-04-18: FM tender advice — content to let process run; challenge = restart required
2026-03-31: ARTS cost-plus advice — material variation required; force majeure risk; UCR 81a justification outlined

Rebecca Moore 32d

Compliance Manager, XC. SAQ and data protection sign-off.

Live

Stage-gate: ensure Rebecca engaged at correct pre-award stage in new process

History (1)

2026-05-05: CRM and Customer Insight SAQs resolved — root cause data protection not raised early enough; fix via stage-gate

Jonathan Taylor 31d

Arriva Chief Procurement Officer. Consult and inform — not operational decision-maker. Karen Hayward covering short-term pending TOM outcome.

Live

DFA delegation briefing: check JT was briefed on expenditure authority delegations (06/05)
TOM outcome: monitor — impacts JT's return to role

Zoe Kennedy 31d

HR Director, XC. Exec member.

Live

Hotel accommodation: determine position on local deals and bill-back arrangement
IR plan: watch for 12-month IR plan at next Portfolio Board

Sarah Simonds 16d

Procurement Business Partner, XC. Direct report. Recently returned from long-term sickness. Handle carefully — historic conflict with Emily.

Live

Pay increase demand (£8K pa): monitor and manage team dynamics impact
DFT scorecard: submission due 2 June — Sarah returned from leave 1 June; extremely tight
DFT contracts register: team deadline 9 June; send 15 June review meeting invite
Xurrent: schedule IT session (after 1 June)
Data warehouse: track progress

History (2)

2026-05-21: 1-2-1 — DFT scorecard and register deadlines confirmed; on leave w/c 26 May
2026-05-14: 1-2-1 — keep/get-rid-of review; paper contracts escalated to Thomas

Paul Crowley 32d

Senior procurement/property role, XC. MCIPS — designated Professional Head of Procurement. Andy Porter reports to him. Approaching retirement; delivery poor; not well regarded at senior level.

Live

Pareto dependency: challenge default "Pareto first" approach; do not let him gate-keep

Becky Newell 32d

MD, Learnmore Network Limited. Leadership Development Programme supplier. Contract: £332,650 excl. VAT; 288 delegates, 30 cohorts; July 2026–September 2027.

Live

Learnmore contract: awaiting Shiona Rolfe + Kate Willis signatures — training started 07/05

History (2)

2026-04-28: Full roll-out contracted via ST154 and CAF — IP vests in XC on full payment
2026-03-04: Pilot STA (ST153) completed; programme validated

Tony Taylor 5d

Commercial Director, ARTS (Arriva Road Transport Services). Supplier-side counterpart on XCB/2809 fuel escalator negotiations.

Live

ARTS fuel escalator: contract variation document requested — required to unblock DfT authorisation

Waiting on

Send XCB/2809 de minimis fuel price escalator variation document

History (2)

2026-06-01: Steve requested variation document to unblock DfT submission
2026-05-21: ARTS commercial call — escalator agreed in principle; cap at 10% remaining contract value; no retrospective clawbacks

Mark 16d

Customer Director, XC. Exec member.

Live

ARTS fuel escalator DfT briefing: arrange with Thomas and Mark once variation document received
ARTS contract KPIs: remediation plan still outstanding

History (4)

2026-05-21: ARTS bilateral — led call with Tony Taylor; escalator agreed in principle
2026-05-11: ARTS Steering Group — committed to addressing over-age taxis and fuel surcharge
2026-04-08: Portfolio too wide for £6.2m target — agreed Board needs to narrow scope
2026-03-10: Flagged weak in-life ARTS contract management

Jake Whiteman 32d

XC. SQR (Service Quality Regime) lead. Involved in Tracsis negotiations.

Live

SQR tenders: standstill letters issued w/c 20 May — any challenges received?

History (2)

2026-05-01: Tracsis contract extension signed (team: Jake, Hardeep, Emily)
2026-04-01: Tracsis background — contract since 2021; data errors costing ~£200K

Chris Binns 32d

XC fleet/engineering lead. ETCS and rolling stock strategy.

Live

ETCS: discuss NR solution proposal (July 2026) and Beacon feasibility for Voyager extension
DFTO fleet procurement: coordinate with Chris and Neil Bowen

History (1)

2026-03-25: Voyager end-of-life 2031 (possible 2035 extension); new fleet business case due DfT FY'27; tender timeline to 2027

Mark Hughes 38d

XC team member. On sick leave (burnout/fatigue).

Live

Return: 4–6 weeks from 29 April; EAP underway; OH report to Kelly — monitor
On return: consider for Market Dojo or data warehouse project

History (1)

2026-04-29: 4–6 weeks before return; EAP underway; OH report sent to Kelly

David Hughes 23d

Former contractor, XC. No longer in post.

Live

Three tracker projects: reassign Intermobility Solution, Outstations Support, Apprenticeship/Kaplan to active owners
Hitachi letter: confirm whether Sam Raymond's Oct 2024 letter was ever sent (held by David)

Barrie Cottam 8d

Hitachi Rail. Commercial contact for Craigentinney depot access and driver payment dispute (~£0.5m).

Barrie.Cottam@Hitachirail.com · +447802871062

Live

Hitachi dispute: target settlement within four weeks of 28 May — statutory demand remains backstop

Waiting on

Identify right Hitachi contact for resolution conversation

History (1)

2026-05-28: Called to discuss dispute — Barrie to identify right contact

Isaac Dube 32d

Arriva UK Trains (AUKT). Group-level procurement, reports to Jonathan Taylor.

Live

Journeo APC variation: schematics from Alstom received? Contract progress?

Maeve Molloy 44d

Arriva UK Trains (AUKT). Central procurement categories, reports to Jonathan Taylor.

Live

McCann contract/SAQ: check Maeve has resolved — McCann asserting not data controllers; SAQ strips data processor obligations
TIS tender (Onboard Ticket Issuing System): engage when project moves

Andrew Porter (Andy) 32d

XC. Property/facilities manager. Reactive maintenance sign-off. Reports to Paul Crowley. Below-standard performance — handle with sensitivity.

Live

Newcastle 1 Neville Street: additional space — awaiting agent response (Steve emailed 05/05)
NR Utility Billing (~£600K accrual): urgent update needed
Battery compliance at Bournemouth: unresolved
Bournemouth process communication: unresolved

History (3)

2026-04-29: Proposed 3+3 lease structure for Bournemouth gym space
2026-04-20: Battery box not in use; room not fireproof; work implemented without site team communication
2026-03-31: £11K inappropriate charges in £51K reactive maintenance; new pre-approval process implemented

Candice Dos Santos Hodgson 32d

Project Manager, XC. Highly capable. Leading Leeds Princess Exchange relocation.

History (1)

2026-04-15: Site visit — locker sizing issue; NR proposing licence not lease (significant distinction)

Yasmin Nelmes 47d

XC. Bournemouth depot area manager.

Live

Bournemouth compliance: fire safety, battery box, FRA items, staff training — multiple actions outstanding from April site visit
Lease expiry: confirm October 2027 date

History (1)

2026-04-20: Serious fire safety and compliance deficiencies identified across depot

Dale McDonald 32d

MD (Regional), XC. Edinburgh and NE region.

Waiting on

Short-term and 36-month property plan (action from 13/04/2026)

Karen Hayward 86d

Arriva. Covering for Jonathan Taylor short-term pending TOM outcome.

Neil Bowen 8d

Procurement Director, DfT / DFTO procurement lead. Key contact for ETCS and new fleet procurement collaboration.

Live

DFTO check-in: hold informal conversation before convening formal weekly stakeholder check-in (Neil returned from leave 1 June)

History (1)

2026-05-29: Steve reached out for off-the-record conversation ahead of formal DFTO discussions

Rob Nicoll 22d

Co-director, shareholder, and founder of VHD. Runs business day-to-day from a sales perspective.

Live

Plymouth University outcome: deadline was 8 May — check
Price book: uploaded to platform?
Target list with Richard: delivered after 19 May?

History (2)

2026-05-15: Frustrated with lack of progress; developing target list with Richard
2026-04-24: Zeta client outreach; Plymouth and HSL looking promising

Nick (Glider) 32d

Glider. Technical/business development.

Live

Value proposition: finalised?
Bellrock meeting: outcome (was 21 April)?

Jayne 32d

CEO, Glider. Previously CEO at Sage. Key contact for VHD acquisition.

Live

Go-to-market document: Steve to review (produced 24 April)

Rick 32d

Glider. Business development.

Live

Customer list: progress?

Jaime 32d

Glider. Technical.

Live

Technical capability workshop: date proposed (tasked with Chris Reynolds, 24 April)?

Chris Reynolds 32d

Operations Director, Glider. Ex-E-Docs. Acquisition target end H1/November 2026.

Live

Technical capability workshop: date agreed?
Kier Places/Cardiff Cancer Treatment Centre: call outcome (27 April)?

History (2)

2026-04-24: Kier Places joint opportunity — Asset Information Management + Asset Management
2026-04-07: Glider to use VHD as part of Nexus solution; acquisition target end H1/Nov 2026

Chris Wiles 32d

CTO, VHD.

Derrick 33d

VHD. Board member / sales. Low reliability — treat with caution.

Live

FM 1-pager: produced? Capita board outcome (18 March)?

History (2)

2026-05-04: Biffa contract reviewed — watertight and on VHD terms; Derrick's concern unfounded
2026-03-13: Raised concern about Biffa contract robustness

Natasha 50d

Glider. Marketing.

Live

Marketing alignment: complete? Joint press release and LinkedIn outputs recorded?

Bryony 32d

VHD. Marketing — contracted through Crazy Gecko agency.

Live

Marketing: on hold pending value proposition — unblock when ready

Richard 22d

Glider. Head of Sales.

Live

HMRC opportunity: closed or deprioritised?
Target list with Rob: delivered after 19 May?

History (3)

2026-05-15: Frustrated with lack of progress; developing target list with Rob
2026-04-24: HMRC assessed as lacking technical depth — opportunity limited
2026-04-17: HMRC meeting to explore VHD/Glider introduction

John Herron 32d

Prospective VHD team member. Asset Management specialist. Deed of covenant still in effect — not yet available.

Live

Deed of covenant: monitor expiry — flag when John becomes available

Ian Alexander 0d

Graphite Partners. Reciprocal billing arrangement with Steve — fees overdue since June 2023.

Live

Reciprocal billing: £15/day not invoiced since 30 June 2023 — agree amount and invoice

Brendan Hyden 33d

Business partner, Graphite Partners and NestFlex.

Tom Lyons 60d

Communicate Recruitment / Metamorphic. Graphite Partners contact.

Live

Ian Alexander reciprocal fee: Metamorphic calculation overdue — action due 14 April

Casey Chattell 37d

Tax Accountant, Candour Accounts. Handles VHD, Graphite Partners, Graphite Estates, NestFlex. Works Tue–Thu 09:00–14:30.

Live

Processivity accounts: draft on Iris Openspace — arrange Zoom/Teams review; provide personal tax info for dividend modelling

History (1)

2026-04-30: Draft Processivity accounts uploaded — shows a loss (Graphite recharge + no sales since June 2025)

John Chappelle 37d

Owner, Candour Accounts. Casey Chattell's principal.

Live

Processivity accounts review: arrange Zoom/Teams meeting

Nathan Clark 32d

External property agent for Asda in Bournemouth Better Gym negotiation with XC.

Live

Bournemouth Better Gym: get fit-out costs; investigate dilapidations; speak to Sam Raymond on legal requirements

History (1)

2026-04-29: Space split principle confirmed — Asda: rent-free incentives, tenant undertakes civil works including new entrance; NHS England interest died January 2026

Sam Raymond 16d

Arriva Legal Team. XC property matters, procurement law, and dispute correspondence.

Live

Bournemouth Better Gym: legal review on space split arrangement
Hitachi letter: confirm whether Oct 2024 letter was despatched (drafted by Sam, passed to David Hughes)
FM moderation meetings: respond to Sam's question on recording them
ARTS back-charges: answer Sam's question — what should XC not say that could weaken course-of-dealing argument?

History (2)

2026-05-21: ARTS advice — Reg 72 de minimis only (≤10%); FM Clause 21 not a closed list; XC strong on back-charges
2026-04-29: Steve to speak to Sam on Bournemouth legal requirements

XC — CrossCountry Trains

VHD / Glider

Graphite Partners

Accountants / Professional Services

Property

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